Pros
A great company culture that encourages participation and honest dialogue. The management usually does it right by their employees. I came across number of employees in almost every group - Sales, Engineering, Cust Service, Sales Consultant, PM - that have joined BMC back after short hiatus in other cos like HP, CA. Hard core sales oriented culture, placing customer above all. The whole organization is geared to do anything and everything for the CUSTOMER. No one has ever said no or delayed a project when a customer is involved. This culture starts from the top at Bob's level and permeates down below. Good bench of second tier management that has talent but have to just follow the diktats from the top.
Cons
Very sales oriented culture is also their biggest drawback, where management is so focused on making their quarterly sales that they are missing out on some of the biggest innovations in the industry. No thrust on innovation to differentiate their product. Using old school sales model of selling enterprise IT is not working anymore when you are up against new shiny toys that speak for itself. No sound strategy to compete against SaaS model but more of FUD and denial. With average employee being around at BMC for 12+ years, there is a sense of entitlement among them . Product releases take over a year with no major changes. Everyone (mgrs and employess) is pretty laid back doing business as usual, maintaining status-quo. While new nimble and smarter companies are innovating and getting to market faster, while BMC comes out with half baked me-too products or just acquire another company to get into market place. All acquisitions are milked dry and no new investments are made to sustain and grow these investments. Funnily, the senior management are living in denial and keep patting each other's back on small short term deal wins and have no long term vision.