Pros
Hybrid position, Job security, Good benefits. Not busy year round, mainly only at quarter ends.
Cons
Pay is not equivalent to the workload. Management does not value employees, only two out of four can actually help you if you are stuck with an issue. They always expect you to do more and do not pay you more. Their reward for your hard work is not a good raise, rather more work. I feel like there is favoritism toward certain SOSs in the department. They promote and pay more to people who are playing the corporate game correctly. Extremely stressful during quarter ends. Always busy near holidays. Can never take a Christmas vacation. Lots of blackout days on their black out calendar. The job description does not match all of the responsibilities and expectations.