3.0
Mar 14, 2013
Current employee, more than 10 years
Toronto, ON
Recommend
CEO approval
Business Outlook
Pros
Renewed focus on the customer as rallying point across organization; good learning support through Institute for Learning
Cons
Seemingly constantly reorganizing in head office and back office groups, with overly drawn out periods of change, leaving employees with uncertainty, apprehension, etc. Performance review system forces people managers to fill quota of poor performers to feed the culling process.