Promised so much but given so little - Senior Customer Service Representative BMO Financial Group Employee Review

No shadow training to follow up with online training even though they are suppose to at the branch. Management does not care about developing their employees into a better team only that they get their management tasks done. Too many people rooted in their ways and not up for different approaches to solve problems. A very stagnant work environment. Always talks about BMO values but no manager really follows them. Many staff had to figure out things on their own and were given the impression that asking questions means you don't know how to do your job. Too much about playing politics and not enough focus on whats important....the customer.