Pros
Good hourly pay. Great co workers
Cons
Since it merged with M&I, employees are forced to work mandatory overtimes, weekends, shorter lunch periods.These overtimes use to be voluntary. They closed the Rockford call center and put them all out of work. They now have laid off Buffalo Grove Call cntr staff members...and now hold times are too long.....squeezing as much out of whoever is left. The moral is at its lowest level in fifteen years.You are responsible for upsells and closed book dollars, yet you have no control over the close of a sale. Your generated referral is passed to another unknown agent who you have to hope will call the customer back and close your sale....if you dont book they put you on probation or fire you. How can you be responsible for closed book dollars when you dont actually do the closing???Remaining employees are hoping to get laid off b/c severance for the others was not too bad. Really hate it here. Dont they realize that great customer service comes from happy employees....and the layoffs were done after their highest quarter earnings yets. Money grubbin bank!