2.0
Apr 27, 2015
Former employee, more than 5 years
Chicago, IL
Recommend
CEO approval
Business Outlook
Pros
Great people at branch level, but the whole is not greater than the sum of its parts. Once a problem reaches a non customer facing employee the compassion diminishes.
Cons
Poor execution. Seem to cater to the regulators at customer service expense. Mid level and upper level management are detached from their customer base. This is not only at BMO, but large banks in general.