Too big to care - Customer Facing Sales/Service BMO US Employee Review

2.0
Apr 27, 2015
Recommend
CEO approval
Business Outlook

Pros

Great people at branch level, but the whole is not greater than the sum of its parts. Once a problem reaches a non customer facing employee the compassion diminishes.

Cons

Poor execution. Seem to cater to the regulators at customer service expense. Mid level and upper level management are detached from their customer base. This is not only at BMO, but large banks in general.

Explore other reviews about BMO US

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team, growth, good bonus

Cons

Lean team, nights / weekend deployments

1.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros: • Great coworkers who foster a supportive team environment. • Strong commitment to community engagement and involvement. • Attractive annual bonuses and competitive quarterly compensation.

Cons

Cons: • High levels of sales pressure, which can be overwhelming at times. • Concerns about management, particularly after the hiring of former Bank of America leadership; implementation of their sales culture. • Recent changes to branch names (now referred to as Financial Banking Centers) suggest a shift towards Bank of America's practices. • Many branch managers are on performance improvement plans and face pressure to meet 100% of their goals weekly, leading to a stressful work environment. • There are reports of unethical sales practices that may require regulatory attention. Overall: BMO offers a positive work atmosphere with great benefits, but the increasing sales pressure and management issues may raise concerns for potential employees.

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