Service Manager - Service Manager BMO US Employee Review

3.0
Sep 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Hours are reasonable, most branches closed Sundays, and closed for major holidays.

Cons

So much pressure to make sales goals, behind on technology, back office support not consistent, upper management cares about sales only, service is not really emphasized anymore, yet no support to make those goals only threats of write ups. Expect to work every Saturday. Bare staffed coverage, and no backups. Better than a retail store but a lot more is expected than tellering. The Service manager has the same goal as a full time service rep. Overtime is paid if it happens to those who are not salaried, but generally not allowed.

Explore other reviews about BMO US

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team, growth, good bonus

Cons

Lean team, nights / weekend deployments

1.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros: • Great coworkers who foster a supportive team environment. • Strong commitment to community engagement and involvement. • Attractive annual bonuses and competitive quarterly compensation.

Cons

Cons: • High levels of sales pressure, which can be overwhelming at times. • Concerns about management, particularly after the hiring of former Bank of America leadership; implementation of their sales culture. • Recent changes to branch names (now referred to as Financial Banking Centers) suggest a shift towards Bank of America's practices. • Many branch managers are on performance improvement plans and face pressure to meet 100% of their goals weekly, leading to a stressful work environment. • There are reports of unethical sales practices that may require regulatory attention. Overall: BMO offers a positive work atmosphere with great benefits, but the increasing sales pressure and management issues may raise concerns for potential employees.

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