Supportive team but poor upper management decisions - Client Service Expert BNY Employee Review

3.0
Apr 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Love my team and my manager. We are encouraged to have open dialogue to present issues and I am always able to get help when needed.

Cons

Upper management has no idea what they are doing. They gutted half of my team because we were all hired as remote employees and they want to return to office. They did this without a plan in place and they are now scrambling to keep clients happy by overloading work on the remaining people on our team while they struggle to find replacements for the people they laid off. They even went as far as to lay off one member on my team and then hire her back because of how short staffed it left us. So far we have hired 2 replacements and fired both of them because they could not do the job. They also look for any reason they a find to make sure that you don't get a raise or bonus.

Explore other reviews about BNY

4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Collaborative team environment, good work-life balance, exposure to enterprise-scale applications, and opportunities to learn new technologies and business processes.

Cons

Some processes can be slow due to organizational complexity, and contractors may have limited visibility into long-term strategic initiatives.

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