Pros
You learn a lot on securities, trading, different products and interpersonal skills will develop here. Permanent employee benefits, 401k, Roth 401k, Life Insurance, Medical, Accidental insurance, tuition reimbursment, wellness and health, dental, vision etc. Schedule is good, solid work/life balance Clean professional building with security. Free lunch if you work through it. Plenty of overtime. Friendly employees.
Cons
Lack of training. You learn it all on each call you take. The 5 weeks of training only gives you basics. There is too many products and situations that will not prepare you. Huge Turnover rate, out of 13-15 people per training class all but 2-5 leave within a year. Too many inexperienced workers cause unnecessary escalations and make others upset. This should be number one but the pay is not any good or merit increases. No bonuses. You start most cases in a temp agency before being hired. This is a high stress enviroment with many rude callers. PFS Agents are disrespectful and unprofessional. Some not all. One of the worse even though you have two 15 min breaks and 30 min lunch if you take unscheduled break for the restroom and you are too long you get lectured.