Pros
I joined BS&A Software a little over a year ago and I can honestly say it was one of the best decisions I have ever made. The atmosphere is very laid back but still professional. It is very easy to go to work where everyone seems to truly enjoy their jobs. Performance based pay- BS&A pays their employees based strictly on performance. For support staff much of this is based on how you are able to handle customers, this includes helping them in any way you can. Coming from a previous job where pay was not done this way it was a breath of fresh air to know that you have almost complete control on how much you make. This is a great motivator. Top management leadership- Top management seems to have a plan and completely understands where they want the company to go. They are very laid back and presentable but yet professional as well. They truly seem to care for and listen to their employees this makes it very easy to want to work for them. This too is a great motivator. Benefits- The benefits are AMAZING. They are most likely some of the best around. 401k and insurance benefits are top notch. They also treat employees to occasional free lunches, and also provide little benefits such as free popcorn and pop as well. The vacation time is not outrageous for new employees but is still very fair. They also are great when it comes to letting you off for minor doctor appointments and such as well. No micro managing- This is personally one of the best perks of BS&A. There is almost no micro managing done by management. They provide an initial framework of what they expect and they do want the support staff to treat the customers similarly; however they realize that not everyone is going to be identical in how they do this. Even as a support staff member I feel like I am allowed “own” my job which makes me feel the work I do on a daily basis is important to the company. This is a great motivator and drives me to do my job at the highest level. Work is never the same- The work is also very challenging and is never the exact same every day. This keeps the job from becoming tedious and boring. Location- Being located in Bath, MI (10 minutes away from East Lansing) some may see this as being a down fall because the closest shopping centers and eating places are 10-15 minutes away. However personally I really enjoy the location because it is directly off of I-69. This makes is very easy to get to and from work. There is no driving through down town East Lansing or Lansing (at least for myself) which can sometimes be a nuisance and very time consuming. Utilize employee talents- BS&A tries to fit their employees in areas where the employees can utilize their strengths. This not only helps the company be the best by having the employees in places where they can help the company the most. It also allows for employees to succeed and motivates them to do their best.
Cons
Training program- BS&A doesn’t currently have a structured training program for new employees. The support staff members are busy taking calls and training which at times makes it hard for them to train the new employees. This forces employees to ask questions and really own their job which benefits them in the long run. However, initially sometimes the learning curve for new employees may be longer because of the training structure. With that being said they have started to create training programs for new and current employees.