Pros
BS&A allowed me to be a part time employee and work around my children's schedules. "The customer comes first" is not just a saying at BS&A. We are never told our calls take too long or we need to hard sell our Financial Applications. If you work hard you will be successful, not just because you showed effort but for the quality of the work delivered and for your performance. Therefore, if you are a hard working individual that is knowledgeable & effective in your job you will be successful at BS&A. I never imagined that I would work for a company that could be flexible in time off, generous in pay grades, benefits, bonuses and still care about the customer. Do we work hard? Yes we do. Do we work through our lunches? Yes we do when our call vloume is high, but we do it for our customers not because we are told we have to. We care about our customers as if they were our own family and we work hard for them and our co-workers who are working just as hard to take support calls.
Cons
Supervision of new employees, we have not always followed up to make sure new employees are giving the quality of work we expect. There should be more than just one person in the immediate Department monitoring to see if a new person is doing a good job. Some prefer to think everything is fine. Project Management and having a process in place has been a struggle as well. We have taken a lot of steps of the last couple of years to correct this but as we grow I believe there needs to be better planning in these areas.