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      Bakkt

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      Bakkt reviews

      GOOD COMPANY, BAD SOFTWARE - Customer Service Representative Bakkt Employee Review

      3.0
      Mar 16, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      working from home being able to help customers redeem points for utilizing their credit cards

      Cons

      HORRIBLE SOFTWARE! from the time my class & I went live, there were horrible software issues. Which in turn, led to higher call volume due to agents not being able to get a stable connection. Having to repeat yourself several times and customers becoming more frustrated due to the horrible connection

      Explore other reviews about Bakkt

      5.0
      Aug 29, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for starting as a call center rep

      Cons

      Some rules I dont agree with but some people might

      1
      3.0
      Jun 10, 2026
      Executive assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Food/snacks everyday and employee interactions

      Cons

      HR can be super micromanaging

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