I do NOT recommend - Customer Support Ballad Health Employee Review

1.0
Mar 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Loved helping the patients

Cons

Everything else..pay was a joke in non-medical departments and has gotten even worse. I was doing jobs that experienced techs and nurses should have been doing with no extra pay for it. Horrible co worker because everyone hated their job. Very low moral. witnessed bad patient care that bordered on abuse. CEOs were getting their fat bonuses and did not care about the staff unless you were in upper management. Merger created a monopoly that will eventually devastate this town and surrounding communities.

Explore other reviews about Ballad Health

5.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Organized, efficient, helpful, welcoming, kind

Cons

I don’t know of any cons yet

2.0
Jan 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive coworkers and the use of Epic as the EHR.

Cons

Retirement match only deposited once per year instead of each pay period. This means less potential for gains in your own retirement account on that money throughout the year. And if you leave before the annual match, you forfeit an entire year's worth of company match. Pay is not at market level. In departments that are primarily remote, we are competing for talent among more prestigious orgs and also larger markets with much higher pay. It is nearly impossible to retain talent that isn't local and already accustomed to the lower wages (that have only become more stagnant since the merger). PTO (which includes vacation, holidays, and the first 3 days of illness leave) accrues at a much slower rate than other similarly sized organizations.

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