Pros
Smart and experienced teammates that really want to help businesses be more compliant. Good pay.
Cons
There is not true leadership on the customer team. Other teams in the company have experienced executives. The Chief Customer Officer has no customer experience and is a poor people leader. It is well known that to get ahead on his team you need to go out for dinner and drinks with him. Direction changes constantly on the team and you get written-up for following orders given to you just two weeks prior. Leaders on the customer team throw their own employees under the bus when they make bad decisions. Expect to work 60 plus hour weeks. This is not really a tech company. The HR managers are the only thing that works. We are constantly told new tech is being built to support us but it hardly ever makes an impact. The product is buggy and most of the time you are just listening to angry customers complaining about it. The sales and marketing teams sell a dream that does not exist and can not be fulfilled by the technology. Customer teams are now in the office 5 days a week and not allowed to work from home on Fridays. The internal HR team that forces us to be in the office is only in the office 3 days a week max and when they are in they usually clock out early. Work from home is not applied fairly across teams and anyone looking to join as an HR manager should expect to work 60 plus hours in the office. The office is in downtown and you get harassed on your walk to the office almost every day. We are reduced to numbers and treated like cattle. CSAT is all we are measured and bonused on and management changes how they calculate it every quarter.