Dumpster fire - Customer Service Representative BambooHR Employee Review

1.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers are the only thing that make this job workable.

Cons

BambooHR as a whole has shifted so much in the last 3 years. They became less concerned about effectiveness as teams and instead became solely concerned with extracting as much work out of us as possible. Ai bots we trained have taken all of our easy work to leave us with only complex cases. The metrics have remained the same since before I started even though they are making the queue more difficult. There is a heavy push to worry about yourself and if you bring up cheating or broken workflows you are gaslit. It seems they have worked to make employment as uncomfortable as possible because of the job market and because people feel desperate.

Explore other reviews about BambooHR

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

BambooHR is a great place to work with outstanding people.

Cons

BambooHR is focusing heavily on AI, which can come at the expense of jobs.

3.0
May 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you find the right pockets of culture and leadership, you will LOVE it at Bamboo. The Marketing, Technology, HR, and Finance organizations have fantastic leaders who truly care about their employees. There are many opportunities to grow within these departments and career paths are clearly defined. Pay is not great, but the benefits are amazing.

Cons

There are SO many snakes in the grass here. Especially within the CX and Sales organizations. CX and Sales leaders are always looking for ways to hurt each other and they do - frequently. The organization is is going through a big growth phase, but it means that the pressure is INSANE right now. There are too many projects happening at once and no one cares about how it affects other areas of the org.

2
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