Great company and culture - Support Hero BambooHR Employee Review

4.0
Jul 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Genuine people, so nice, so supportive, great values, room for growth.

Cons

On paper, all my reviews were above average, CSAT 100%, but helped 150 customers/week instead of 155 so didn’t meet metrics- didn’t consider other factors. Print your reviews and W-2 before you leave the company and get locked out of the system.

Explore other reviews about BambooHR

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Pleasant company atmosphere Coworkers want you to succeed

Cons

Lead gen slow at times Management/employee positions take a long time to fill

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

For many years, BambooHR was a genuinely great place to work. Most of the people are outstanding, and the company built its reputation on a culture of trust, autonomy, and empowerment. I made lifelong friendships here and learned a tremendous amount during my time with the company.

Cons

The BambooHR of today feels very different from the BambooHR that attracted so many employees in the first place. Over time, the culture has become more corporate and political, with decision-making increasingly centralized and less autonomy for managers and teams. The company that once encouraged ownership and trusted employees to help shape outcomes now feels more focused on top-down alignment and process. For those who value autonomy, influence, and being heard, this shift can be frustrating. Compensation and career growth have also become less compelling for long-tenured employees. I chose to leave because I no longer felt aligned with the leadership philosophy, the cultural direction, or the career path available to me. While I’m grateful for my time here, I would encourage candidates to understand that the culture many former employees speak fondly about may not be the culture they experience today.

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