Great coworkers and managers, non-competitive pay - Support Hero BambooHR Employee Review

4.0
Jul 31, 2023
Recommend
CEO approval
Business Outlook

Pros

-Never met a more fun or helpful group of people to work with. Co-workers were inspiring and made you want to contribute. -The product itself was pretty cool and interesting to learn. -Managers were great and had your back. -There were extensive resources available for every situation and processes were very organized compared to some other SaaS companies in the area. Perhaps due to how BambooHR is older than many of the others.

Cons

-Metrics could be difficult to meet at times. -I found that the pay was not competitive with other tech companies in the area, especially for the level of quality expected in the Support department. This is even taking into account the other comp benefits they offer, like Paid Paid and bonuses. -Because the co-workers are so great, certain promotions and opportunities can be really competitive.

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BambooHR Response
2y
Thank you for sharing your perspective on your role within our Customer Experience team. Your insights help us recognize areas where we can make improvements to provide an even better experience for both our team members and customers. If you have any additional suggestions or thoughts, we'd be interested in hearing them. - Anita, Head of HR

Explore other reviews about BambooHR

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Pleasant company atmosphere Coworkers want you to succeed

Cons

Lead gen slow at times Management/employee positions take a long time to fill

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

For many years, BambooHR was a genuinely great place to work. Most of the people are outstanding, and the company built its reputation on a culture of trust, autonomy, and empowerment. I made lifelong friendships here and learned a tremendous amount during my time with the company.

Cons

The BambooHR of today feels very different from the BambooHR that attracted so many employees in the first place. Over time, the culture has become more corporate and political, with decision-making increasingly centralized and less autonomy for managers and teams. The company that once encouraged ownership and trusted employees to help shape outcomes now feels more focused on top-down alignment and process. For those who value autonomy, influence, and being heard, this shift can be frustrating. Compensation and career growth have also become less compelling for long-tenured employees. I chose to leave because I no longer felt aligned with the leadership philosophy, the cultural direction, or the career path available to me. While I’m grateful for my time here, I would encourage candidates to understand that the culture many former employees speak fondly about may not be the culture they experience today.

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