During my time there, leadership was going through changes and trying to figure out what success looked like in the SDR org.
The management structure felt inconsistent across the SDR org—some managers had clear expectations, while others operated with different standards.
There was no unified or clearly communicated benchmark for what quota attainment meant across the team. This created confusion around performance expectations.
Reps often felt frustrated when technical issues interfered with call performance or meeting sets, especially when those situations weren’t acknowledged or accounted for in performance evaluations. It created a sense of being unsupported during moments that were out of our control.