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Banfield Pet Hospital

Engaged Employer

Losing sight of where we're going - Practice Manager Banfield Pet Hospital Employee Review

2.0
Jan 13, 2017
Recommend
CEO approval
Business Outlook

Pros

-Benefits are decent -Great marketing material to help educate clients -3 Wellness Plans -PTO is generous -Vendor partnerships -Decent diagnostic equipment

Cons

-Reducing labor from the bottom (i.e. The hospital level) across the practice is ruining the future of being able to deliver quality medicine. -Upper mgt changes over the last year are all about $$$ -Lots of protocol & company changes within a massive organization was good until budgets cut out team meetings and team development -Treat you like a robot, simple: produce & deliver. Feel nothing -No work-life balance -No follow through or allowance for full training plans, new associates are often pushed out into their role with little to no training

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Banfield Pet Hospital Response
9y
Thank you for taking a moment to share your review. We have medical protocols in place to ensure our veterinarians are able to practice high quality medicine to all of our patients. Our focus is to have the appropriate number of associates in each hospital so our doctors have supportive teams to assist. We are continuously working to improve our associate experience and your feedback is extremely valuable for those efforts. Thank you for all that you do for our practice. --- Banfield Pet Hospital

Explore other reviews about Banfield Pet Hospital

5.0
Oct 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team of techs and doctors who really care about pets

Cons

Having to upsell the care plans

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Banfield Pet Hospital Response
8mo
Hey there! Thank you for taking the time to share your experience - really appreciate it! 🧡😊
4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive paid training, clear communication, excellent hardware for doing your job, remote positions available, Diversity and Inclusion is valued and openly discussed, pets and clients are valued.

Cons

Collections no matter how you phrase it is hard, this position requires cold calling customers that are past due on their wellness plans, Commission based dependent on how much you collect, short lunches, encouraged to not take PTO

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Banfield Pet Hospital Response
1d
Hi there—thank you for taking the time to share your experience. It’s welcome and appreciated. If you're comfortable sharing more, we encourage you to reach out to your P&O business partner anytime. Alternatively, the ombudsman program is also a resource.
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