Hostile work environment and hands-off managers - Anonymous employee Banner Health Employee Review

1.0
Apr 25, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fringe benefits (discounts on tickets and stuff)

Cons

Banner has no idea what to do when it comes to improving its systems. Banner is spending money in the wrong areas trying to expand rather than to improve. I work at Banner University Medical Center at the old Good Sam location in Phoenix, and it's just terrible. The hospital constantly has to deal with running out of supplies, the Cerner charting system going offline, not having enough staff, and overall very unhappy employees, especially on the 9th floor (Liver/Kidney). Watching them build this huge new tower instead of putting those millions into the existing building to update it with ceiling lifts, a better charting system (EPIC), better supplies for patient care (wipes instead of washcloths for peri care), and hiring more staff makes it even worse. Management is as hands-off as they come; how nice for them that they can just show up to collect a paycheck and not actually help their employees when they have an issue. The work environment is rife with gossip and trash talk about other employees followed by fake smiles when they're face to face. The worst part is that management allows it, and even participates. The nurse managers are oblivious and couldn't care less about what actually goes on except to nit pick about little things like "don't eat at the nurse's station", which we are forced to do at times because it's so busy. This place does not invest in its staff, which is its first and best resource, so people are unhappy and leaving, especially on 9ACD.

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Banner Health Response
9y
Thank you for providing a review. We take all feedback seriously and would like the opportunity to address your concerns. Please email us at employment@bannerhealth.com to discuss.

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5.0
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Pros

Very friendly atmosphere and clear expectations.

Cons

Long hours, few breaks and exhausting.

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Banner Health Response
2mo
Thank you for taking the time to leave a review regarding your time at Banner Health.
1.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

This review isn't about the pros of working for Banner Medical Group.

Cons

The last couple of years with BMG, many current and former leaders have encountered ongoing challenges related to the senior leadership team's (Ops Directors and above) behavior and accountability. Expectations and disciplinary actions are not applied consistently, and when disciplinary actions are applied, it is retaliatory for speaking up about these inconsistencies. This has created a culture of distrust and fear between the clinic leadership teams and Ops Directors/Senior Ops Directors. It also goes against Banner's "If you see something, say something" campaign. The HR team has also contributed to the growing fear and distrust by not following their own guidelines, and by the ERC's showing their bias against leaders through their tone of voice when talking with you, baseless accusations against leadership, and approving corrective actions that are vague and missing specific details of the incident that someone is being written up for. It also raises concerns amongst clinic leaders when multiple leaders bring forward the same concerns and issues about Ops Directors over a lengthy period of time and we're told, "we couldn't corroborate your concerns." And when multiple leaders provide ample evidence (Chronological Management Records, Teams chats, email chains, etc.) to disprove these false accusations and you're still placed into corrective action, the word corruption starts to become applicable.

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Banner Health Response
1w
At Banner Health, we take all feedback very seriously. We would like to know more about what’s behind your review. Please email us at employment @bannerhealth.com. I would like to have someone on the HR team follow up with you.
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