"People leave managers, not companies" - Arborist Groundperson Bartlett Tree Experts Employee Review

- Hierarchy means implementation of safety standards is highly dependent on top down priorities of division managers and the managers they employ. - Focus on quantity over quality has many implications including: managers that get big sales with corporate clients aren't held accountable for the many smaller-scale clients and homeowners they ignore, and never call back. The reputation of the company has taken hits locally in areas on the west coast for this reason. - Poor manager-client communication results in tree crews showing up 'unannounced' sometimes with paperwork in for client to sign: crews and administrators must be good at client communication - The first thing I was told, unanimously, was that no one felt valued by the managers. The only people putting in their best effort were the few who did so for their own integrity and pride in work ethic, despite the poor leadership. Additionally: company culture is therefore competitive rather than cooperative, no one wants someone else to get ahead. - Little foresight or long-term thinking for the company benefit by the office manager. - Little to no office led on the job safety or safety training, except when external higher-ups come to check in on their 'problem offices' - Profit focus leaves employees and clients in the dust - Quality Control..