Agency perks, agency downsides - Media Services Basis Technologies Employee Review

2.0
Sep 10, 2020
Recommend
CEO approval
Business Outlook

Pros

There really are some truly hardworking people who care about you - the team is the only reason to stick around. My direct managers were awesome and did their very best to combat unclear expectations at more executive levels. Benefits are pretty good also, holiday parties, events, etc. if you care about that. I will say through COVID, there has been great transparency about the company's challenges and safety measures which was much appreciated during such chaotic times.

Cons

Honestly, a lot of sugarcoating. I have been at agencies and I understand an agency workload - this is not that. Usually, you have some days that are long, some are not. Everyone I knew in services consistently worked well over 40 hours, most likely 50-60 hours with a base salary that barely breaks the low income level in any major city. Having snacks doesn't make up for burning out your employees without compensating them fairly. You do get monthly performance bonuses, but you don't get your last two months if you leave, fair warning, because although the company loves to say they love their employees, unless you are sales (who are irrationally over-worshiped) or director level or above, you are just a number at risk of any "it's just business" decision. Good luck also trying to take advantage of the FTO policy - you need to get covered like you are on an hourly paycheck and everyone is so overworked no one wants to cover you, or your manager will not make it seem like it's ok to actually take said "unlimited" FTO. When asked if people should take mental health days during COVID if necessary, we were discouraged because "business comes first" ...until all other companies/agencies started giving mental health days, and then they decided it was a good idea. Constructive feedback is not taken seriously by anyone who hasn't been at the company since it was created. Lack of diversity is one of the first things I noticed, although I understand they are doing what they can to fix this. Super unclear growth path - some people get promoted super quickly, some get wishy washy feedback and have no growth in sight.

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Basis Technologies Response
5y
Thank you for taking the time to provide your candid feedback. First, we are happy to hear that you felt supported by your managers, team, and Centro’s benefits during your time here. COVID-19 has been incredibly difficult for so many businesses and individuals, and we are glad to hear that you appreciated our transparency during this constantly evolving situation. As our clients, industry, and employees grappled with the changes over the last 6 months, we realize that for many work/life balance became a very challenging concept, and we are sorry to hear that you felt your team was burnt out. We are continuing to work with department leaders on client service distribution, and also continue to support our employees’ mental health and personal lives through free access to Headspace (mindfulness and meditation app), flexible working environments, our employee resource groups, by facilitating company-wide forums on diversity, mental health, and other relevant topics, and by clarifying that our FTO policy includes mental health days. Additionally, we are actively building multiple tools to ensure promotions, development opportunities, and career pathing are more transparent, including implementing a clearer development check in and performance review process. Thank you again for the constructive feedback and if you have any additional comments, we would appreciate hearing from you at tellusmore@centro.net. Emily, EVP, Talent and Development

Explore other reviews about Basis Technologies

5.0
Feb 12, 2026
Recommend
CEO approval
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Pros

There’s an excellent work life balance. We receive perks such as reimbursement for fitness, education, and other expenses. Employees also have a 3 week paid sabbatical once every 4 years of employment.

Cons

Not all departments or groups receive the same recognition. Ad Operations often feels forgotten in the totem pole.

3.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great friendly company culture. People doing their best to take care of each other.

Cons

Unless it is not longer safe. Right now the company is still figuring out their product route.

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