Your title can grow, but not necessarily your income - Support Consultant Basware Employee Review

3.0
Jan 13, 2022
Recommend
CEO approval
Business Outlook

Pros

• Freedom whenever you want to initiate a new plan or way of doing your job. • Basware has people dedicated to enrich wellbeing within the company - results are visible. • Bonus once a year, or quarterly, depending on the department. • Your voice is most of the time heard. • Senior Management is very professional and they seem to knows how to handle all types of situations. • Diversity & Inclusion. • Job shadowing and job rotation. • You will get the opportunity to work with some of the largest companies in the world as customers/ partners from various industries.

Cons

• Even with freedom of choice, there are strict processes that evaluate and measure almost anything, this is good for the company, but it can feel like micro-management. • The yearly bonus is barely impacted by your own performance. Hard-working and skilled people gain almost as much as every other colleague. Salaries are usually evened between employees. If you are a top-performer (with 100%/200%/ even 300% KPI over-reached) it doesn't quite count and managers will always reply with: "you are a pro, but we have a limited budget". • In almost any department, there is a massive backlog of tasks and projects and it sometimes takes many months for new assignments to start to be taken care of by someone - dues to shortage of people.

Explore other reviews about Basware

5.0
Dec 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Culture Product People Roadmap Executives

Cons

Process, constantly changing GTM and strategy

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Basware Response
6mo
Thank you for your thoughtful feedback. We’re glad to hear that your overall experience as a Baswarean is positive when it comes to our culture, people, product, and leadership team. As a growing organization, we are working to ensure that we have the best GTM approach that support our customers and partners, ultimately enabling our teams to succeed. We are optimistic that during 2026 we will have stablished our approach which so far is bringing in great results. Thank you for taking the time to share your perspective - this is very valuable - and thank you for your ongoing contribution. Warm regards, Jane Broberg Chief Human Resources Officer
1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

They pay for all airfare with the Corp Credit card

Cons

Started an account expansion team in 2026, led by an inexperienced RVP with little to no management skills and a very tactical approach. Product enablement in Finland did not translate to what customers owned. 5 weeks before accounts were assigned. Another 2 weeks before comp plans were issued. ARR price points were a fraction of what was communicated during the interview process. No customer information available in SFDC. Needed to access multiple systems to find contracts and customer entitlements. The expense reporting system is almost unusable.

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