Wanted us to stalk customers - Store Team Leader (STL) Bath & Body Works Employee Review

3.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Managers got a lot of free products

Cons

The customer service training on the floor was almost stalker-ish. If you didn't hover over customers, you'd get written up. You have to put items in customer baskets and follow up with how they're doing every 5 minutes. Also got rid of their DEI.

Explore other reviews about Bath & Body Works

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Super fun place to work at, free products

Cons

Can be difficult to work longer shifts, especially if you are sensitive to smells/prone to headaches

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great brand to work for! Corporate leaders are great at motivating team down to associate level. (Not sure about Daniel yet though, I’m mostly referring to the tentured leadership team) There’s access to tools that offer clear communication (almost too much communication sometimes). Development is the core of this brand and managers are trained to foster internal talent when it’s identified. The product sold here is cherished by a huge fanbase as well- customers feed off of the excitement the associates have around the product.

Cons

Operationally demanding and challenging; don’t underestimate how much labor and planning goes into selling candles and lotion.

1
See reviews by: Helpful|Rating|Date|All