Toxic environment with low pay and poor management - Sales Associate Bath & Body Works Employee Review

2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Already at the store to pick up my items during sales. Loved getting to know the customers.

Cons

Low pay. I only got a "raise" after a year because minimum wage increased. Mind you I have experience in retail and still only got minimum. They work you to death pushing product, baskets, demos, purchase with purchase, loyalty info, etc on everyone while managers hang out. I couldn't even get a sip of water for hours. I'd have to pack lozenges just to be able to keep talking. The workload is very uneven between managers and usually one sales employee who is doing it all..selling, register, and bopis. Breaks are hit or miss..usually miss so if you like working 4.5+ hours hustling with no break this is for you. Managers like to micromanage and always assume you are doing something you're not supposed to be. Always asking why you are here, where are you going, what are you doing. Unprofessional environment. No one is introduced, interviews are done on the floor in front of customers as well as reviews. Store goals and focus is also done right on the floor next to customers. It's embarrassing how unprofessional they are. They scream in your headset when the hour is almost up to get everyone to the cash wrap to check out so they can make their hour when you're trying to sell or answer a customer's questions. No one tells you what is going on in the store and one person says to do it this way, another says you're supposed to do it this way...everyone is doing it differently depending on what manager told them what. It's a hot mess. Their selling strategy is horrible and scares away quieter, softer customers who don't want to feel like they are at a carnival. Never enough hours. They are always hiring and only give you under 10/week. It isn't enough to get to know the new products or where they moved the old ones.

Explore other reviews about Bath & Body Works

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

I previously worked in the field (for a different brand) and we were always so weary of corporate teams coming into the stores. However, the corporate team at Bath & Body Works is absolutely incredible, supportive, and does everything they can to advocate for the stores. The entire Store Ops team is full of people who care deeply about the brand, the store associates, and the customer.

Cons

A lot of meetings. But being remote, it was nice to see faces throughout the day!

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great brand to work for! Corporate leaders are great at motivating team down to associate level. (Not sure about Daniel yet though, I’m mostly referring to the tentured leadership team) There’s access to tools that offer clear communication (almost too much communication sometimes). Development is the core of this brand and managers are trained to foster internal talent when it’s identified. The product sold here is cherished by a huge fanbase as well- customers feed off of the excitement the associates have around the product.

Cons

Operationally demanding and challenging; don’t underestimate how much labor and planning goes into selling candles and lotion.

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