A good job to start at to get experience in customer service. - Sales Associate Bath & Body Works Employee Review

1.0
Oct 10, 2011
Recommend
CEO approval
Business Outlook

Pros

Gain a lot of knowledge about customer service and retail sales.

Cons

Stressful work environment to always make sale targets. High turnover of managers and associates so it's hard to work together because there are always new people who don't know what they are doing and are always in training. Higher management comes in the store periodically to mainly criticise everything that is wrong right after a floorset is completed. There is little room for moving up in the company because new managers are brought in from other companies, and so they don't know what they are doing and they rely on asking lower associates what to do - when it should be that lower associates that should be promoted.

Explore other reviews about Bath & Body Works

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

I previously worked in the field (for a different brand) and we were always so weary of corporate teams coming into the stores. However, the corporate team at Bath & Body Works is absolutely incredible, supportive, and does everything they can to advocate for the stores. The entire Store Ops team is full of people who care deeply about the brand, the store associates, and the customer.

Cons

A lot of meetings. But being remote, it was nice to see faces throughout the day!

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great brand to work for! Corporate leaders are great at motivating team down to associate level. (Not sure about Daniel yet though, I’m mostly referring to the tentured leadership team) There’s access to tools that offer clear communication (almost too much communication sometimes). Development is the core of this brand and managers are trained to foster internal talent when it’s identified. The product sold here is cherished by a huge fanbase as well- customers feed off of the excitement the associates have around the product.

Cons

Operationally demanding and challenging; don’t underestimate how much labor and planning goes into selling candles and lotion.

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