Terrible. - Assistant Store Manager Bath & Body Works Employee Review

1.0
Aug 4, 2017
Recommend
CEO approval
Business Outlook

Pros

The discount is decent, when applicable. Benefits & 401k were a perk. Good for a second part-time job for extra cash.

Cons

This company is stuck in 2002. It's apparent the brand is struggling, and store "leadership" is nothing more than glorified sales associates. There are constantly "coaching moments" that can easily be avoided if employees are trained properly from the beginning. SPAH is a joke and nearly impossible to attain. As a member of management, I had little time to actually manage the business or train associates because selling was our main priority for whatever reason. A typical day consisted of arriving at 9 am, processing shipment in & having to stay in the back with the driver due to LP issues (provided the driver came as scheduled), counting registers, checking email, recording chat ins, all before the opening at 10 am. Due to substantial payroll cuts, I would be the only person in the building at times until my next associate arrived at 11 & may have had to close the building myself. Any member of leadership who has worked here knows exactly what I mean. Turnover, managerial more so than associate, is ridiculous; my store could never keep a GM and it made sense why. I've worked for a few retailers and this is by far the worst on the list.

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5.0
May 21, 2026
Recommend
CEO approval
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Pros

Fun co-workers and friendly management

Cons

Floor sets are long and late but easy hours Random hours

4.0
Jul 9, 2026
Recommend
CEO approval
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Pros

Working at the Home Office space in Columbus was a huge perk. Star Bucks and employee only healthcare services provided onsite. Rich culture that encourages being yourself and working hard through partnerships with other associates.

Cons

Learning & Development within Human Resources was a very ambiguous field to work in. Management left me chasing my tail and sent me down rabbit holes they later scolded me for pursuing. There was one instance where I had to update Onboarding materials, I was told to use a specific font and to reach out to Marketing to obtain the font. Marketing told me that font was retired and I could use a variety of other fonts. My Manager told me "no you're going to use that font," I had no access to that font and she would not do anything to help grant me access to that font, I needed Adobe Pro installed on my computer to obtain the retired font, and she did not approve the budget request for me to get it installed. I had to go through IT to obtain a work around that she did not help with at all. I'm not sure if it was a test or what in the world she was doing, but it was that kind of indirect, weird, almost non sequitur responses from her while trying to deal with a simple request of utilizing the correct font that continued while working with her. "What do you want to work on?" I would explain what I wanted to work on. "Well no, that wouldn't be good at all, that would be a complete waste of time." I had a stellar experience working with the Learning & Development team in the Distribution Centers for 2.5 years, but moving to the Home Office space was a complete 360, from comfort and encouragement, to ambiguity and cold shoulders from leadership.

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