Great Job Overall! - Customer Sales Lead Bath & Body Works Employee Review

4.0
May 3, 2009
Recommend
CEO approval
Business Outlook

Pros

The company places a strong emphasis on the customer experience which makes the job both fun and satisfying. You really do feel like you are making people's days even though it sounds corny. The people you work with will make or break your experience, especially in a low volume store. Floor sets can be fun if you enjoy problem solving and being on your feet. This is an on-your-feet job especially during Holiday season which is great most of the time because you will never need to exercise outside of work, plus it makes the day go by a lot faster. Bath and Body Works is great for those who are comfortable selling, but it can be very uncomfortable for those who are not. The company's selling strategies are tastefully done and always with the customer's satisfaction and loyalty in mind. But if you are uncomfortable dealing with customers who do not want to hear you talk about products than this may not be the job for you.

Cons

For a Sales Lead things can be tough because a lot of times you feel like a semi-glorified associate that has a lot of the downsides but few perks. Sales Leads do not receive health benefits but are expected to commit almost full time to their job. In the Holiday season you will be working 40+ hours but in the off-season (February-May) it is likely that you will not receive 20 hours which makes it hard if you are depending on an income.

Explore other reviews about Bath & Body Works

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun co-workers and friendly management

Cons

Floor sets are long and late but easy hours Random hours

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great brand to work for! Corporate leaders are great at motivating team down to associate level. (Not sure about Daniel yet though, I’m mostly referring to the tentured leadership team) There’s access to tools that offer clear communication (almost too much communication sometimes). Development is the core of this brand and managers are trained to foster internal talent when it’s identified. The product sold here is cherished by a huge fanbase as well- customers feed off of the excitement the associates have around the product.

Cons

Operationally demanding and challenging; don’t underestimate how much labor and planning goes into selling candles and lotion.

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