Disappointing, chaotic, impersonal. - Sales Associate Bath & Body Works Employee Review

1.0
Sep 5, 2018
Recommend
CEO approval
Business Outlook

Pros

The products are great. You can get occasional gratis and the uniform is cute. They are lenient with tattoos, piercings, and colored hair. Pay was good.

Cons

My first day on the floor, I got thrown into the front of the store with about 10 minutes of training prior. It was chaotic and I was expected to reach a sales goal and direct people to what they were looking for, even though it was my very first day and I didn't even know what all the products were! The headset was distracting and interrupted my conversations with customers. My first shift was 3 hours, and about 30 minutes of it was spent filling out paperwork. So I only spent about 2 1/2 hours on the floor. Right before my shift ended, my manager came up to me and said there were not enough sales with my name assigned, and asked how I was going to fix it. I found it very rude considering it was my first day, my first shift, I had minimal training, and I wasn't even fully aquatinted with the product to be able to help people in the first place! All management seems to care about is sales, not the customers or employees.

Explore other reviews about Bath & Body Works

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

I previously worked in the field (for a different brand) and we were always so weary of corporate teams coming into the stores. However, the corporate team at Bath & Body Works is absolutely incredible, supportive, and does everything they can to advocate for the stores. The entire Store Ops team is full of people who care deeply about the brand, the store associates, and the customer.

Cons

A lot of meetings. But being remote, it was nice to see faces throughout the day!

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great brand to work for! Corporate leaders are great at motivating team down to associate level. (Not sure about Daniel yet though, I’m mostly referring to the tentured leadership team) There’s access to tools that offer clear communication (almost too much communication sometimes). Development is the core of this brand and managers are trained to foster internal talent when it’s identified. The product sold here is cherished by a huge fanbase as well- customers feed off of the excitement the associates have around the product.

Cons

Operationally demanding and challenging; don’t underestimate how much labor and planning goes into selling candles and lotion.

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