Store Manager - Store Manager Bath & Body Works Employee Review

3.0
Nov 7, 2019
Recommend
CEO approval
Business Outlook

Pros

It’s like any retail job that’s fast pace and demands a lot with little payroll. Trying to beat LY through conversion growth. The company really tries there best to make it a great place to work with gratis (free product) and to inspire leaders with emails, and conference calls. It truly depends on your DM if you enjoy it or not. S/he can really make your job harder than it needs to be. You really don’t have any SM conferences unless you are on of the 20 stores that have an amazing 4th quarter, and of course DM’s get to go and get all this cool stuff to keep them inspired but little happens for SM’s and ASM’s. You and your ASM will work your butts off and your schedule will be micro managed by the DM. Your DM will always have the customers back over yours even if the customers treat you like crap you have to take it. Growth is hard to come by as there is no succession plan. Even if you express that you want to grow you will not be leveraged. You will just stay an SM for 10+ years, some are lucky enough to live in a great city and not have that problem or have great DM’s that will advocate for them.

Cons

-Floorsets are not given enough payroll (the work load is always more than the payroll given) -DM’s micro manage their SM’s -Regionals will say their coming and never come. Have the same respect for your store leaders as you want for yourself.

Explore other reviews about Bath & Body Works

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

I previously worked in the field (for a different brand) and we were always so weary of corporate teams coming into the stores. However, the corporate team at Bath & Body Works is absolutely incredible, supportive, and does everything they can to advocate for the stores. The entire Store Ops team is full of people who care deeply about the brand, the store associates, and the customer.

Cons

A lot of meetings. But being remote, it was nice to see faces throughout the day!

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great brand to work for! Corporate leaders are great at motivating team down to associate level. (Not sure about Daniel yet though, I’m mostly referring to the tentured leadership team) There’s access to tools that offer clear communication (almost too much communication sometimes). Development is the core of this brand and managers are trained to foster internal talent when it’s identified. The product sold here is cherished by a huge fanbase as well- customers feed off of the excitement the associates have around the product.

Cons

Operationally demanding and challenging; don’t underestimate how much labor and planning goes into selling candles and lotion.

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