I still have occasional nightmares about this place - Customer Service Team Lead BaubleBar Employee Review

1.0
Oct 8, 2023
Recommend
CEO approval
Business Outlook

Pros

A few genuinely kind folks who are a pleasure to work with. They are sadly outnumbered.

Cons

1. Unapologetically toxic and unhinged culture. There's yelling in the middle of the office, textbook abusive bosses who constantly belittle/berate employees, and zero recourse as this issue starts from the very top. This company greatly benefits from hiring mostly young women who are newer to the workplace; you will be overworked, underpaid, potentially harassed depending on your boss, and as thanks you may be strung along with empty promises of advancement. This is not a team-specific or individual issue; employees talk, even the "good" or "favored" ones, and they have frighteningly similar stories across departments. Doesn't matter though, as HR's heard it all and they can't do anything. As you can imagine, this creates a corrosive culture of fear, mistrust, and misery. Don't expect an environment where people/teams can openly collaborate, communicate, problem-solve and try new things together. Instead, expect to suffer in silence, dealing with the same issues over and over but with dwindling resources and no morale. The place was a graveyard when I left, and everyone remaining had the attitude of a POW. 2. Zero transparency or communication on the health/direction/vision of the company from leadership. Like, ever. 3. Non-competitive salary and benefits, and that's putting it nicely. 4. Aggressive disregard for work-life balance. Yes, this is the type of place where some bosses send late-night text messages about work. 5. Limited growth opportunities. Again, you will not learn anything or be challenged in any meaningful way. This is not a place where you can be curious or try new things, as all ideas will be shut down (and quite frankly, the company itself doesn't do anything new/challenging/exciting, soooo...). To end things on a positive note, it's been immensely rewarding to work at actually functional companies that bring out the best in their employees (or at least try to). Thank you BaubleBar for setting the bar so dreadfully, catastrophically low and making all my future experiences that much better. I'm still mad about the nightmares though.

Explore other reviews about BaubleBar

5.0
May 8, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The CX team here is very supportive and makes every attempt to stay connected with each other.

Cons

Shifts may vary depending on position.

2
3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun team, fun product, nice discount.

Cons

Workload is too much and work life balance is terrible.

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