Toxic culture - Patient Services Baxter Employee Review

2.0
Jul 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits not too bad but do not compensate for the working environment.

Cons

Young line managers who do not know how to communicate and do not want anyone working there who has an opinion or challenges them. My way or no way, even if suggestions would improve the quality of patient service. Poor induction and training for the actual role. Overload of online training modules, most of which are not linked to the role. Lack of communication. Archaic systems- manual, unreliable and slow . Most people I met were dissatisfied with the way they were treated. Think very carefully before joining.

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Baxter Response
1y
We are disappointed to hear about your experience and thank you for taking the time to leave a review. Your feedback matters. Please consider getting in touch at baxtercares@baxter.com to provide the opportunity for us to learn more.

Explore other reviews about Baxter

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work. Overall truly enjoyed my time at Baxter.

Cons

None than come to mind

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Baxter Response
2mo
Thank you for your kind words and for the impact you made during your time at Baxter. It means a great deal to hear that your experience was so positive, and we are grateful for the contributions you made as part of our team!
1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote Flexibility: The ability to work remotely was a massive benefit, allowing for great autonomy, daily independence, and the ability to focus entirely on deliverables without distraction. Product Portfolio: Working here provides excellent exposure to complex matrix operations,

Cons

Workplace Culture: The internal team environment can be highly toxic, fragmented, and lacking in genuine support or positive morale. There is an over-rotation on pointing out negativity rather than fostering constructive or collaborative growth. Management Style: There is a noticeable disconnect in leadership, with heavy systemic pressure and a cultural noise that can be difficult to navigate if you are not isolated from the main hubs. The level of micromanagement is exceptionally high, which stifles individual autonomy. Furthermore, cross-border or cross-functional communication with team members in other countries is heavily restricted and actively frowned upon, creating unnecessary operational silos.

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