Access Service Rep (call center) Great job if you thoroughly enjoy being treated like a child - Access Service Representative Baystate Health Employee Review

It kind of feels like a sweat shop. You only get two 10 minute breaks and a 40 minute lunch throughout the day. If you have to go to the bathroom and it is not your break time, your boss will give you a hard time. You are really not 'allowed' to leave your desk for anything. Management does play favorites, so people who have been here for 30 years get away with slacking and not taking many calls which can be frustrating. If you get caught even looking at your phone its a problem. You are basically treated like a child. At my age, I need to be treated like an adult. Their turnover rate is high due to many of these reasons. The managers walk around on their phones constantly too, Facebooking and texting and chatting away with each other but like I said if they see you even look at your phone you could get written up. Honestly it is ridiculous, as long as you get your work done you shouldn't be treated like such a child. I have never personally been written up though or really caught but I have heard stories and seen it. Baystate is not all it's cracked out to be, the pay is good and the work is easy but if you want to grow and you want to be valued and treated like an adult I wouldn't say this is the place to get that.