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Baystate Health

Is this your company?

Great position if you want to work in healthcare but not clinical - Access Service Representative Baystate Health Employee Review

4.0
Jun 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Pay is decent, fast paced call center so days pass quickly, you feel accomplished by helping patients but no clinical involvement, no nights or weekends

Cons

Very monotonous days, can be difficult to get help from management

Explore other reviews about Baystate Health

5.0
Apr 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good communication and teamwork as a whole

Cons

short staffed quiet frequently on the floor

2.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay range is well even for starting out

Cons

Not much diversity at all, most employees are of European decent or MIXED. Wouldn't recommend this dept for people who aren't of euro or mixed race. Confidentiality goes out the window, CM's are not team players, Manager cannot lead a team effectively. Too much personal life talk within staff, makes it hard to focus on work when colleagues are busy gathering personal info about you.

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