Mar 27, 2019
Behavioral Learning Network Response
7yThank you for your honesty, we truly appreciate your feedback. We definitely understand that fluctuating hours are frustrating, but please know that is a characteristic of the ABA field as we work within school districts and people. As such during school breaks or cancellation, hours will fluctuate. We communicate this during the interview process so that candidates are aware of this before choosing to accept an offer. Regarding overlaps, I believe there may be some confusion regarding policy as BLN always offers an overlap to an employee who arrives to a session with a last-minute cancellation. In this situation, BLN offers an overlap to avoid loss of hours. If this is declined it will not be paid as the employee chose not to work. If a client cancels and it is not a last-minute cancellation, on the third cancellation we offer an overlap as a benefit to employees. This is because BLN loses money on this policy to ensure employees will not lose an excessive amount of hours. We appreciate you recognizing the difficulties schedulers deal with, and want to apologize for any rudeness you have experienced, as that is not in line with Company culture or standards. Please know that if you are sick, you may be asked to provide a note so this is excused, but it has never been an expectation that you attend session while ill. In times where you feel this is not the case, please bring your concern to Human Resources as this is certainly something we want to ensure is not occurring. If you are uncomfortable, you may provide an anonymous notice through our anonymous hotline. The link is on Workspace info should you choose to do so. Thank you for your review, we will certainly look in to your concerns.