Great colleagues and clients, but layoffs hurt expertise - Customer Operations Specialist Benefitfocus Employee Review

Users say... "Great people and they allow you to try out different departments to see what you like best" "renewed focus from leaders with deep industry experience; creating a great culture; focusing on product development with a keen focus on service" "Good benefits for self and families" "Allows to work from home" "If you enjoy having great coworkers by your side and can block out the corporate rah" 

Users say... "Poor management and silencing of employees when they have issues" "No training makes it tough to feel confidence in your abilities" "Some managers don't even have a degree or a certificate in IT field and have become managers just through favorism." "No work/life balance was nonexistant" "Churn in senior leadership (annually)"