Enough is Enough - Account Manager Benefitfocus Employee Review

I've read through a lot of these reviews and I think that some good points have been missed. Regarding the salary - It is competitive to other local companies for full time jobs. Other companies at which full time is considered 40 hours and overtime is paid for additional hours. In the past Open Enrollment lasted 3-4 months and was a crazy but the rest of the year was pretty relaxed and made up for a terrible season. The last two years it seems it hasn't stopped. Many employees are working "OE hours (60+) well into spring when it should end in December/January. This is likely due to the fact that the number of clients are growing exponentially but the number of employees aren't. In fact, it's quite the opposite. Dozens of employees have been let go in the last few weeks for various reasons and there's just not enough time to replace and train those people before OE. Some say you can't be "forced" to work the crazy Open Enrollment hours - but you can't do your job satisfactorily in 40 hours and if you don't do your job well you'll be fired soooo... The company is hiring quite rapidly in India. I have nothing wrong with outsourcing, I'm no dummy and I understand the business need for less expensive labor. If a company is going to make this decision, however, they need to invest enough resources into properly training and supporting their employees half way across the world. Someone hired in the US isn't fully competent for 6+ months and that's with dozens of knowledgeable people surrounding them. I've been at BF two years and still ask questions constantly. The company cannot expect to hire 25 new people thousands of miles away, dedicate one person to them for 2-3 weeks and expect them to be able to function independently. It doesn't help that the company we use for outsourcing, Valuelabs, is terrible. The employees have no experience, no analytical or critical thinking skills, and do not take any initiative. Other companies I've worked with over seas, including in India, are light years ahead of the children Valuelabs hires. While BF did use this company before getting our new COO and President, Ray August, started with us we've quadrupled (at least) our employee base over there since he started. This is no surprise since he has a long standing relationship with Valuelabs and has done this with many US companies through his career.