Where to begin?? There are so many?!?! Sadly this was once a great company. Shawn loved his company. Then it went public and Ray came in and all hell has broke loose. Global resources are a joke. It just causes more work for everyone in the US. The reorg is a joke because no one knows what they are doing!! They waste so much time on pointless meetings and the structure changes day to day. People get promoted not on their hard work but if they are friends with their managers. It's seriously a joke. Each day I hear more and more people are being let go and they are actually the smart ones that they should keep. A client can complain all they want about someone on their account but if their Manager is their friend, they end up promoted. Ha! You are asked daily to lie to your clients and god forbid if you defend your clients legit complaints you get looked down upon.
Sales promises things to clients that BF can't even do. Especially when it comes to payroll. Clearly sales isn't trained properly on what can and can't be done. Implementation team tries to throw garbage to client managers so they can get rid of the client and make them go live way before they should go live. No one is ever held accountable for this. Bad implementation cause for an over horrible experience for the client.
The executives that were great ones either have left or are being demoted which is such a shame. The culture that was once great is gone! It's all lies that BF cares about their employees they certainly don't anymore. When Shawn was in charge they sure did. HR is the biggest joke. All employees can attest to that. You can go tell them things till your blue in the face and tell them things that are going wrong and show them proof and they do nothing about it.
Whether BF wants to admit it or not, layoffs have been happening all summer. I left by choice but I know lots of good employees that were let go. Salaries are the biggest joke!!! They are nowhere in comparison to other tech companies in Charleston or the nation. I know the BF response on here says they are, but no they are far from it. Especially for management.
Call center...those poor unfortunate souls!! They are treated as if they are in high school. Watched liked hawks even when they go to the bathroom and get graded like they are in elementary school. Run if you get a job offer in that department. Their management team seriously needs to be questioned by the executives! There are maybe two managers that know what they are doing. Benefitfocus University is also a joke and a waste of time and money. Here's an idea, if you need to let go of people ,let go of the jobs that are not really needed and keep the people for the jobs that are really needed and under staffed.
Oh one last thing the majority of employees hate their job, are stressed out of their minds, overworked, hate management, and have had to get on Xanax or some other drug. People have had anxiety attacks and breakdowns and managers don't really even care. Oh and the back stabbing there is out of control!!! Don't expect to get promoted unless you're in with your manager. If you are in with your manager, you can be the dumbest person but they will promote you.
I can go on and on but I can't waste anymore of my time on Benefitfous because I had to when I worked there.
