Save yourself some misery and work elsewhere - Customer Success Manager Benefitfocus Employee Review

1.0
Dec 14, 2016
Recommend
CEO approval
Business Outlook

Pros

The company is great at tricking you into thinking that the ability to wear jeans to work and free coffee equates to great "culture." Barf.

Cons

Every negative review on here sums up the issues with this company perfectly, so there is really no reason to repeat what the company refuses to hear/ignores. Word of advice to benefitfocus-simply writing "we are disappointed to hear this and gives us something to approve on" in response to all these negative reviews, when you have ZERO intention of making an effort to improves things, is really getting old. And everyone sees through these desperate attempts to try to protect this image of a company that has gone down the toilet. Everyone in charelston now knows this place is garbage simply by word of mouth. It's also interesting that many people do not recommend working here, think the company is going in a negative direction, but somehow still approve of the CEO. How do you approve of a CEO who has allowed his company to treat employees the way that they do? He's not blind or oblivious, he is allowing and most likely even encouraging this behavior. He's a CEO after all-he wants every penny he can get. Wake up.

Explore other reviews about Benefitfocus

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible environment and autonomy was great

Cons

Company seems to lay off employees every quarter and never tells their shareholders they do so

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Autonomy, Collaboration, Challenging, Meaningful

Cons

Communication, Documentation, Consistency, Training, Prioritization

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