I'm not drinking the water - Customer Success Specialist Benefitfocus Employee Review

3.0
Nov 10, 2017
Recommend
CEO approval
Business Outlook

Pros

You can bring your dog to work, free coffee and soda, a lot of lunches provided during OE

Cons

No career growth, no commitment to employees, everything is done for the betterment of the client and getting more money for BF, managers are too busy to teach or coach you to be better, "merit increases" are not even enough for cost of living, do not utilize great talent to their potential

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Benefitfocus Response
8y
We are committed to our associates and disappointed the message is not clear. We appreciate this insight.

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5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible environment and autonomy was great

Cons

Company seems to lay off employees every quarter and never tells their shareholders they do so

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Autonomy, Collaboration, Challenging, Meaningful

Cons

Communication, Documentation, Consistency, Training, Prioritization

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