Dysfunctional at Best!! - Customer Success Manager Benefitfocus Employee Review

1.0
Dec 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Getting paid is good; but if you think free coffee and soft drinks are a Pro, you need to get out more.

Cons

My team is disintegrating. When a manager openly screams at teammates something is wrong. And then that same manager gets on a call with a client and screams at them about how they don't understand how things work. Teammates will go and find a quiet room to work so they don't have to physically be near the toxic manager.

Explore other reviews about Benefitfocus

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible environment and autonomy was great

Cons

Company seems to lay off employees every quarter and never tells their shareholders they do so

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Autonomy, Collaboration, Challenging, Meaningful

Cons

Communication, Documentation, Consistency, Training, Prioritization

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