Customer Success - Customer Success Benefitfocus Employee Review

1.0
Jan 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Free coffee and fruit is just about it.

Cons

Everything! This place is seriously a joke. They overwork you, underpay you, then tell you you're not working hard enough, then tell you you're working too hard and they're figuring out a way to fix it, then an incompetent friend of a director gets promoted. The cycle of more than 3 years at this place. There is no consistency. The software is terrible and if you're client facing you have to own up to it. The company then makes promises to your clients on your behalf that are impossible to achieve. Then you get in trouble by the very people who knowingly made the promises that can't be kept for not keeping them. If you're not medicated and you work here, you'll have to be. If you're already medicated and work here, your doctors going to recommend at least twice the dosage.

Explore other reviews about Benefitfocus

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible environment and autonomy was great

Cons

Company seems to lay off employees every quarter and never tells their shareholders they do so

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Autonomy, Collaboration, Challenging, Meaningful

Cons

Communication, Documentation, Consistency, Training, Prioritization

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