What is declining faster? Company morale or our stock price? - Customer Service Specialist Benefitfocus Employee Review

2.0
Jan 30, 2020
Recommend
CEO approval
Business Outlook

Pros

- You become numb to showing any signs of positive emotion for those 8-12 hours when you’re at your desk - Your coworkers become experts at describing the company as a meme...(Insert Ross shouting pivot!) - Beyond excited to use my new Benefitfocus journal to write down my anxiety induced thoughts at 2:00 am - Dogs and coffee are nice

Cons

- RESPECT the Circle of Excellence: Sales team bashes customer service. Customer service lacks confidence engineering. Engineering distrusts sales. - OWN IT! As shareholder, it’s important to read financial analyst’s articles because our stock continues to hit a 52 week low. - TOGETHER the one common theme is the lack of confidence in our leadership’s direction or strategy, but that strategy will probably change before you finish reading this - COMMUNITY of mediocrity. Don’t worry, you’ll still get that 3% annual increase after your review regardless of how well your manager said you did this year - ANTICIPATE that if you have a senior manager scared to talk to a customer, it’s not advised to promote them over an entire market - CELEBRATE that we love to buy new shiny tools and widgets, then a year later attempt to figure out how to use them properly

Explore other reviews about Benefitfocus

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible environment and autonomy was great

Cons

Company seems to lay off employees every quarter and never tells their shareholders they do so

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Autonomy, Collaboration, Challenging, Meaningful

Cons

Communication, Documentation, Consistency, Training, Prioritization

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