CSM - Customer Success Manager Benefitfocus Employee Review

3.0
Jul 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Great coworkers. Dog friendly environment

Cons

High turnover everywhere you look Little no career growth or opportunity, generally stuck in the role or department you started in Low pay The culture left with Shawn Jenkins

Explore other reviews about Benefitfocus

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible environment and autonomy was great

Cons

Company seems to lay off employees every quarter and never tells their shareholders they do so

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Autonomy, Collaboration, Challenging, Meaningful

Cons

Communication, Documentation, Consistency, Training, Prioritization

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