The worst place I’ve ever worked in my life! - Customer Success Manager (CSM) Benefitfocus Employee Review

1.0
Dec 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Other departments seem to be managed better, however, it’s almost impossible to get out of this role.

Cons

Management in this department is given zero training. They are rude, careless, and unhelpful. There is NO work life balance what so ever. PTO is a thing, but be expected to work it off before and after, same goes for sick time. There is no training other than a handful of videos that are dated. You’re expected to just learn from those around you, but with the lack of staff in general, let alone staff who have been there over a year, good luck chuck. There is no bonus, no paid internet, and no work phone. Don’t let your recruiter fool you.

Explore other reviews about Benefitfocus

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible environment and autonomy was great

Cons

Company seems to lay off employees every quarter and never tells their shareholders they do so

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Autonomy, Collaboration, Challenging, Meaningful

Cons

Communication, Documentation, Consistency, Training, Prioritization

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