The Customer is not #1 and poor working environment - Customer Success Manager Benefitfocus Employee Review

1.0
Aug 24, 2025
Recommend
CEO approval
Business Outlook

Pros

I get a paycheck, they offer benefits.

Cons

Decisions are made based on the bottom line, which sounds like good business but it's at the expense of the customers and employees. We often make promises we can't deliver. There's a false facade that they care about their employees but it's lip service. The overall vibe is very corporate.

Explore other reviews about Benefitfocus

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible environment and autonomy was great

Cons

Company seems to lay off employees every quarter and never tells their shareholders they do so

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, Autonomy, Collaboration, Challenging, Meaningful

Cons

Communication, Documentation, Consistency, Training, Prioritization

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