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Bergen's Promise

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Great Job Experience, Poor Upper Management - Care Manager Bergen's Promise Employee Review

2.0
Jul 10, 2019
Recommend
CEO approval
Business Outlook

Pros

I do have to say, the best thing about this job is the coworkers, the majority of people are excellent, and will help you in any way possible. It is a great work environment with your coworkers. If you want to get experience, this is a great place to do it, but DO NOT make it your end goal.

Cons

The first con would have to be upper management. They say they care about us however after working here for over two years, it is just all lies. Upper management just focuses on the numbers and that is it and getting more BHH referrals. They do not do anything to appreciate us. For every event that we have within the agency care managers have to do all the planning and have to bring all the supplies. BP never does anything to show appreciation to its employees and that is why they cannot retain people. On top of our workload, they want us to plan everything on our own such as holiday parties, team buildings, etc. It is just very discouraging because they talk so much about self care, but they dont take care of their employees. They are always coming up with ideas and new committees to discuss what they can do to change, but nothing ever gets done. ALOT of great people have left because this place has very unrealistic expectations. Since I worked their, I just felt very underappreciated. Ohh and if you know what you are doing and can handle the stress, they will use that to your advantage and they will always rely on you to take on the tougher and higher caseload. And if you are bilingual, forget about it, you burnout quicker than everyone, and do not get compensated enough

Explore other reviews about Bergen's Promise

5.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The management really do care about the staff. I've had the opportunity to meet with them in focus groups and other conversations. They do a lot to support us; reset room, wellness walks, good vacation time off, lots of training, I get to focus on a population I'm interested in, professional development too. I hear people talk bad all the time, yet they've never had a conversation with upper management. Great benefits, nice environment (some people don't know how good they have it). The work is hard and not for everyone.. it's a mental health field people, get a grip and grow a spine (again for those that like to complain). If you want easy go bad groceries.

Cons

Supervisors could use more training. Feel like they're lost some times and act like some of the staff.

1.0
Jan 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Health benefits and Paid Time Off / Sick Time / Vacation Time

Cons

-100+ cubicles -Bottom line staff are college grads (they make up most of the care management department .. only great if this is your STARTER JOB into social services or you are still in school and/or still living at home -Outdated agency policies (compared to other agencies, businesses, organizations etc.) -ZERO operational systems in place - they count on an internal database that was poorly designed/built and they utilize 100 + spreadsheets for everything .. there is no proper systems of doing things .. nothing is automated .. there is no universial software or platform besides their payroll system like Paylocity -If you live in NJ expect to not be able to pay your bills with the poor salary .. if you live at home with your parents ... might be different story .. again this is a STARTER job nothing you stay at long term - Management is okay, but again outdated ideologies -Micromanagment to a T ... you're Outlook Calendar IS YOUR TIMESHEET.. every hour and every minute must be BOOKED in order to approve it for payroll ... (crazy lol!) EVEN IF YOU ARE SALARIED -Zero room for growth and/or promotions unless you have a master degree and are looking to make like 60K ... your degree is probably worth more than the salary -In office 5 days a week with a potential WFH day after 6 months in ..... -no bonuses -miserable staff which makes it a bit depressing ... a place full of people who are stuck and can't leave or are complacent and want the bare mininum in life just read all the reviews on Indeed, GlassDoor, and Google

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