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Bergen's Promise

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Don’t give more than 1-2years - Care Manager Bergen's Promise Employee Review

1.0
Oct 29, 2021
Recommend
CEO approval
Business Outlook

Pros

-benefits -population experience for entry level -pay is sufficient (if you’re single)

Cons

-Evaluations are meaningless - unionized organization which should tell you management is incapable of running an agency without outside mediation and consultation to protect staff from overuse and basic human empathy. - flexibility does not exist. “Not your average 9-5” means you need to work when families are available not with a schedule that works for you - possibility for growth is slim to none. 3 promotions over 3 years with a 2 yr gap - growth is dependent on submissiveness and favoritism -turnover rate is absurd - Upper management lacks empathy and are dehumanized to the lives of their workers - Magnum PI couldn’t figure out the way they operate - lack of effective communication is an understatement - there is a large divide within the agency, lack of morale -no real solutions just committees as a bandage to appear that they care (ignored concerns and dismissive solution from anyone but upper management) - HR DEPARTMENT IS NON EXISTENCE - which causes a lot of “missed paperwork” and “dropped insurances” - unrealistic caseload 20-23 - consent change in operations and policies (which no one is on the same page) - lack of CEU opportunities being offered and promoted to staff - No clinical hours are available - Mediocre trainings for new hires - for a social work agency - they lack the core values of social work

Explore other reviews about Bergen's Promise

5.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The management really do care about the staff. I've had the opportunity to meet with them in focus groups and other conversations. They do a lot to support us; reset room, wellness walks, good vacation time off, lots of training, I get to focus on a population I'm interested in, professional development too. I hear people talk bad all the time, yet they've never had a conversation with upper management. Great benefits, nice environment (some people don't know how good they have it). The work is hard and not for everyone.. it's a mental health field people, get a grip and grow a spine (again for those that like to complain). If you want easy go bad groceries.

Cons

Supervisors could use more training. Feel like they're lost some times and act like some of the staff.

1.0
Jan 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Health benefits and Paid Time Off / Sick Time / Vacation Time

Cons

-100+ cubicles -Bottom line staff are college grads (they make up most of the care management department .. only great if this is your STARTER JOB into social services or you are still in school and/or still living at home -Outdated agency policies (compared to other agencies, businesses, organizations etc.) -ZERO operational systems in place - they count on an internal database that was poorly designed/built and they utilize 100 + spreadsheets for everything .. there is no proper systems of doing things .. nothing is automated .. there is no universial software or platform besides their payroll system like Paylocity -If you live in NJ expect to not be able to pay your bills with the poor salary .. if you live at home with your parents ... might be different story .. again this is a STARTER job nothing you stay at long term - Management is okay, but again outdated ideologies -Micromanagment to a T ... you're Outlook Calendar IS YOUR TIMESHEET.. every hour and every minute must be BOOKED in order to approve it for payroll ... (crazy lol!) EVEN IF YOU ARE SALARIED -Zero room for growth and/or promotions unless you have a master degree and are looking to make like 60K ... your degree is probably worth more than the salary -In office 5 days a week with a potential WFH day after 6 months in ..... -no bonuses -miserable staff which makes it a bit depressing ... a place full of people who are stuck and can't leave or are complacent and want the bare mininum in life just read all the reviews on Indeed, GlassDoor, and Google

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