Pros
Friendly co-workers and immediate supervisors who will assist you; Union involvement; Good benefits; HR is friendly and has an open door policy.
Cons
The job is bogged down by numbers. There are no caps on kids so you may have a caseload of 20+ and be expected to maintain requirements that are difficult at 15 kids, keeping monthly visits, calls, notes in a timely manner, while providing quality service. Rather than provide a solution focus, the management blames care managers who leave for these issues. Additionally there are constant changes that are sold as assisting care managers in their jobs but only serve to provide additional mandatory work to attempt to balance while keeping all other responsibilities leveled. The focus shifts consistently and without warning. There is no upward mobility save for a "senior care manager" position which raises the salary only minimally while adding responsibilities. On the salary, the care managers are grossly underpaid for what they do and there is no change from bachelor's to master's.