Pros
Initially Best Buy is a great place to work at because its fun to learn about new technology and be able to talk about it with customers who want to buy the products. The business structure and protocol is well organized and Best Buy always strives to be the best while having fun. We are encouraged to treat our customers as family, which in turn helps us differentiate us from our competitors. Best Buy is very flexible for those who only need a part time job. Managers are also very helpful in dealing with upset customers or situations that are out of the hands of a sales associate.
Cons
Ultimately Best Buy is a business like any other and there are a lot of sales quotas we have to reach, specifically with product service plans and attachments for core products. While this is all a part of our job task, sometimes it can get frustrating when no sales are made, or when customers seem resistant to our sales pitch. Recently Best Buy also requires a candidate to be available at least 3 opening or closing shifts on the weekend which has made it harder for someone who plans on working two jobs at once. I can only speak for my store when I say management is somewhat helpful at times when dealing with your personal work related issues, but I'm sure that varies from store to store.